About the Role
As a River Cruises Receptionist, you'll be the friendly face and first point of contact for our guests, ensuring their journey with us is smooth and enjoyable from the moment they step aboard. You'll play a vital role in creating a welcoming atmosphere, handling a variety of guest inquiries, and providing exceptional service throughout their river cruise experience. This dynamic role requires a proactive approach, excellent communication skills, and a genuine passion for hospitality. If you thrive in a fast-paced environment and love making people feel at home, this is the perfect opportunity for you.
Area of responsibility
Adhering the guide lines and SOP’s for the Reception area.
Professional guest service according to Company standards.
Greet, welcome and direct guests and visitors in-person and on the phone.
Check in / check out and out the guests.
Answering and transferring phone calls.
Forwarding relevant guest information to the respective department.
Sales of shop articles, partially with cash payments.
Printing and coding of cabin door keys.
Register passport and address details of guests and crew members in the POS BackOffice system.
Write the daily menu properly, in cooperation with the Executive Chef and Hotel Manager.
Responsible for taking orders during Welcome, Gala and Farewell dinner
Assistance during the payments.
Take and carry out wake up calls, special requests of the guests and any other updates.
Responsible to post the mail.
Scope of duties
Assistance with preparation of inventories and orders.
Handling of excursions and possible accompany of the excursions if necessary.
Provide internet access and support where necessary.
Follow up of technical issues with the relevant departments.
Making announcements in absence of the Cruise Director or Hotel Manager if necessary.
General administrative tasks as well as monitoring and maintaining the hotel material.
Making massage and hairdresser appointments.
Orderly handover of work to the next shift.
Responsible for cleanliness within the Reception area, lobby and entrance in cooperation with the housekeeping department.
Knowledge of the ship and the respective daily program as well as the sailing route.
Guest services in general.
Qualification/Work Experience
Experienced within the hotel industry, on this position and/ or previous river cruise ship experience.
Excellent organizational and time management skills with the friendly and positive appearance.
Outstanding verbal communication, listening and telephone skills.
Stress resistant, calm under pressure, resilient, team player and with positive approach.
Open minded and flexible with high social, interpersonal and cultural competencies.
Problem-solving skills and dependability.
Attention to detail with strong customer service skill.
Excellent English skills (written & verbal), other languages as German are an advantage.
Excellent computer skills (Excel, Word, PPT).
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